Worst Vacation Ever (Supplement) : Why Mata Doesn't Rock

I want to just interpose, for a moment, a few words about my disappointment with the staff at Mata Rocks. Let me also offer the countervailing caveat that the owners were not present at any point during these events. They were on "vacation." I don't understand where you go for vacation when you live in Belize, but maybe somewhere cold. Maybe Newfoundland.

A list of complaints in short:

1. The bag was stolen on their premises, under the nose of their security guard and they were not only not helpful, and not only actually hurtful (as you will know if you read my account), but they were down-right mean about it.
2. One of the staff members actually told me something to the effect, "Well you shouldn't leave your bag out on the balcony." I felt like saying, "Well, you shouldn't be such an $#!hole about it." Of course I know that, there's no reason to say that to someone you should be helping.
3. They repeatedly gave us misinformation about how to get our passports replaced and didn't apologize when we told them about their mistakes. It would have been easy to look up the answer on their internet connection but they refused.
4. The rooms were dirty and filled with ants - and we stayed in 3 different rooms over the course of our trip.
5. When the power went out - they refused to leave the bar to light a candle in our room, yet they did it for other guests. They were mad at us because we had been complaining about the disrespectful service.
6. Several times they scheduled events for us that fell through and they didn't even apologize.
7. They refused to refund any of the over $2500 we spent there despite all of these problems.
8. They are now refusing to cooperate in getting us the police report that we need to get our insurance claim on the lost items.
9. Read the account if you want to get a better sense of what exactly happened.